Back to home page

Legal information

Swiss Side TM is a brand and trademark of:

BANT Engineered Design GmbH
Postfach
8800 Thalwil
Switzerland


Directors

Jean-Paul Ballard & George Cant
Company Identification Number (UID): CHE-115.488.728
Business Register: Handelsregisteramt Kanton Zurich

Contact details

contact@swissside.com
www.swissside.com

General terms and conditions

Thank you for using the Swiss Side website. The content of www.swissside.com is the sole property of BANT Engineered Design GmbH. In using this website you are deemed to have read and agreed to the following terms and conditions:

Privacy statement

We are committed to protecting your privacy. Authorized employees and working associates of the company only use any information collected from individual customers on a need to know basis. We constantly review our systems and data to ensure the best possible service to our customers.

Confidentiality

Customer records are regarded as confidential and therefore will not be divulged to any third party, other than any appropriate authorities if legally required to do so Customers have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue the Customer with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.


The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Payment on this website my only be done via the Shopping Cart and its associated online payment options. Please refer separately to the relevant online payment system terms and conditions. All goods remain the property of the Company until full payment has been received.

Cancellation and refunds policy

Order cancellation is only possible before an order has been issued for shipping. Contact us immediately in the case of a cancelled order. Goods may be returned within 10 days of receipt providing they are unopened and the packaging is fully intact. Please note that for unused returns a restocking fee of €35 applies. The customer is liable for all shipping costs, including the original shipping to the customer and the return shipping to the origin, including any fees or charges which may apply. Refunds will not be made until the returned product is received in original condition with all packaging intact. We reserve the right to deduct any costs incurred for replacing any damaged packaging or product on returned new goods. In this case the customer will be informed.

Safety notice

The use of cycling products such as wheels carries elements of risk which may result in serious injury or death.

It is the rider’s responsibility to regularly check their equipment and ensure it is safe for use. This includes but is not limited to checking the secure installation of sprockets, tubes & tyres, correct spoke tension, wheel alignment, wheel component wear, mounting fastener torque, tyre pressure and suitable tyre tread.

If you are at all unsure about the installation and maintenance of your product, please contact your local bike mechanic for assistance.

Tyre pressures of 120psi should not be exceeded (for clincher wheels only).

The maximum permitted rider weight for wheel sets with spoke counts of 18 front, 20 rear, is 90kg.

The maximum permitted rider weight for wheel sets with spoke counts of 20 front, 24 rear, is 100kg.

Warranty and returns

All Swiss Side products are sold with a limited 2 year manufacturer’s warranty from the date of purchase to protect against manufacturing faults and defects.

Before returning any product, contact must be made with our customer service department at: contact@swissside.com for further instruction. Upon the authorisation of a return, an RMA # (Return Merchandise Authorisation) will be issued and must be included in the return shipping address as per instruction. Returns without an RMA # will not be accepted and will be returned to sender.

Please note that for unused returns a restocking fee of €35 applies for the first item and an additional €10 each for additional item returned. Why? We need to instruct our warehouse to inspect the product to make sure it has indeed been returned unused and with all the original contents. There are costs associated with this process.

Please also note that returning shipment or replacement delivery fees and costs are at the customers expense.

The warranty does not cover:

  • Products where no proof of purchase is available with the original receipt or invoice.
  • Normal wear and tear associated with normal cycling, such as wear on braking surfaces, seals, bearings, pawls & springs, and scratches not present upon receipt of the product.
  • Damage resulting from the failure to perform normal regular maintenance including general checks and periodic lubrication and maintenance of the free hub body assembly.
  • Abuse or improper use of the product.
  • Any modification to the product. In the case of part replacement, original or compatible spares must be used.
  • Maintenance or repair made by an unqualified party. Contact us for any maintenance or repair questions as well as for the addresses of certified Swiss Side repair centres.
  • Accident damage. For the replacement of accident damaged products, contact us for a discount under the Swiss Side accident replacement scheme.
  • Any shipping costs incurred for shipping to or from Swiss Side.
  • The supply of any replacement product whilst another is being repaired.

Swiss Side reserves the right to replace a product with an equivalent one if the same product is not available.

Availability

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. The Company makes no guarantees that content available on this site or its associated servers are virus free. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent from us. We do not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify the Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log files

We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright notice

Copyright and other relevant intellectual property rights exist on all information relating to the Company’s products or services and the full content of this website. All trademarks, trade names, logos, model names, fonts, graphics, icons and domain names found on this Web Site are the property of the Company unless otherwise explicitly stated. No use in any form of the Marks is permitted without written consent.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature.

Force majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

These terms and conditions are governed by and will be construed in accordance with the laws of Zurich Switzerland. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Swiss courts of Zurich in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change.



Back to home page