What is VAT?
VAT (value added tax) is a sales tax imposed by the government, charged on the sale of goods and services. VAT can vary between regions. It comes under many different names, for example: MWST, TVA, GST.
Note: All sales made from this website to shipping destinations outside of the EU are VAT exempt. for VAT exempt sales, you may or may not be charged VAT and import duties seperately by your local customs authorities upon receiving your goods. If you are unsure, we suggest checking with your local authorities before making a purchase.
Returns or warranties?
We want you happy!
Professional customer service is an important part of what we do so whenever there is a problem or concern its important that we hear about it. This then gives us the opportunity make things right.
All products are sold with a 2 year manufacturer’s warranty which covers any manufacturing defects and related problems. Please contact us in the case of any issue.
All returning products require a return authorisation number (RMA#) and must be returned in their original packaging.
Depending on your location, returning products may be shipped to one of our locations in either Switzerland, the United Kingdom or Australia.
Please note that for unused returns a restocking fee of €35 applies for the first item and an additional €10 each for additional item returned. Why? We need to instruct our warehouse to inspect the product to make sure it has indeed been returned unused and with all the original contents. There are costs associated with this process.
Please also note that returning shipment or replacement delivery fees and costs are at the customers expense.
What are the recommended rider weights & tire pressures for the different wheels?
Tyre pressures of 120psi should not be exceeded.
The maximum permitted rider weight for wheel sets with spoke counts of 18 front, 20 rear, is 90kg.
The maximum permitted rider weight for wheel sets with spoke counts of 20 front, 24 rear, is 105kg.
Can I pre-order products if they are unavailable at the current time?
Yes this is possible. Please contact us to discuss the products you are interested in and we will be happy to take your order and provide you with an expected availability date.
How and when will my order ship to me?
Our target is for next day dispatch but occasionally this is not always achievable. Because of this we prefer to quote a dispatch window of approximately 1 to 3 business days upon receipt of the order. Delivery times vary depending on destination but generally within the EU we expect a 1 to 3 day window upon dispatch from our warehouse (located in the UK).
Which freight carriers do you use for customer deliveries within the EU?
We have relationships with all the major carriers within the EU and depending on your location our shipment optimizing software will select and book the most appropriate and best priced carrier to deliver your Swiss Side product.
Do you ship internationally?
Yes we ship internationally. Once you select a product and add it to the cart you will then be able to select your location and the shipping rate will be calculated.
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