To be eligible for a return, the textile product must be unused, in its original pristine condition, and accompanied by the original receipt or proof of purchase. Washed products will not be accepted. Only the products purchased on www.swissside.com website are eligible for refund through us. If you purchase your goods through a retailer, you should address your request to them. The return period is within 14 days from the date of purchase.

Please send the product back at your own cost. We will refund the value of the product. If you want to order a new one, we give you a free shipping promo code.

Please contact contact@swissside.com before shipping them back to make sure the product will shipped to the right location.

Prior to returning a product, please contact our customer support team contact@swissside.com to initiate the return process. They will guide you through the necessary steps. We recommend using a trackable shipping service when returning the product to ensure its safe and timely arrival. The customer is responsible for any return shipping costs, except in cases where the product is defective or does not conform to the agreed specifications.

Upon receiving the returned textile product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the product is deemed eligible for a refund, we will process the refund within 14 days of receiving the returned item. The refund will be issued to the original payment method used during the purchase, unless otherwise agreed upon. In case the return does not meet the eligibility criteria, we will contact you to discuss alternative options, such as a repair or exchange.

If you believe the textile product you received is defective or does not conform to the agreed specifications, please contact our customer support team immediately. We may request additional information or evidence, such as photographs, to assess the issue and determine the appropriate course of action. If the product is confirmed to be defective, we will arrange for a return shipping label or cover the return shipping costs. Depending on the circumstances, we will either offer a refund, repair the product, or provide a replacement.

The Return Policy is designed to comply with EU regulations and does not affect your statutory rights as a consumer. Your rights regarding faulty or misdescribed goods are protected under the EU Consumer Rights Directive. Please note that this Return Policy is subject to change without prior notice. It is recommended to review the policy on our website or contact our customer support team for the most up-to-date information.

Australia does not have any land borders with neighboring countries. Consequently, all shipments must be dispatched via air or sea transportation, often resulting in extended delivery times up to 3 weeks.