Swiss Side Technologies AG privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.swissside.com (the “Site”).

PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
• “Local Storage / Web Storage” are data files that are saved within the user’s browser.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.  We refer to this information as “Order Information.”  Our payment partners process your payments directly, and credit card information is not stored by us.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

• Communicate with you about your order.
• Screen our orders for potential risk or fraud.
• Verify proof of purchase for warranty purposes.
• Contact you in the unlikely event of a product recall.
• When in line with the preferences you have shared with us, provide you with newsletter information, promotions and advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use Device Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by following the following links:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

• We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We use Google’s G Suite for the storage of emails. https://gsuite.google.com/security/
• Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records, unless and until you ask us to delete this information. 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@swissside.com or by mail using the details provided below:

Swiss Side Technologies AG, Bönirainstrasse 14, Thalwil, 8800, Switzerland

GENERAL TERMS AND CONDITIONS

The content of www.swissside.com is the sole property of Swiss Side Technologies AG. In using this website you are deemed to have read and agreed to the following terms and conditions:

EXCLUSIONS AND LIMITATIONS

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

PAYMENT

Payment on this website my only be done via the Shopping Cart and its associated online payment options. Please refer separately to the relevant online payment system terms and conditions. All goods remain the property of the Company until full payment has been received.

CANCELLATION AND REFUNDS

Orders are generally processed and dispatched within 24 hours. An order can only be cancelled within 24 hours and if the product has not been dispatched. Please contact us immediately if you need to cancel an order. If you need to return a product, please contact us on contact@swissside.com

RETURNS

If you change your mind and you would like to return your merchandise, you may do so by contacting customer service at contact@swissside.com.

All unwanted merchandise must be returned within 30 days of purchase in pristine, unused condition and in its original packaging.

A re-stocking fee of EURO 20.00 will be charged for all returns processed.

Returns must be sent back to our Warehouse in Poland by registered post and at the cost of the purchaser.

Once the merchandise has been received, checked and approved, we will issue a refund or a credit note to the value of the order minus the EURO 20.00 re-stocking fee.

Any returns requested after the 30 day limit is at the discretion of Swiss Side.

SAFETY NOTICE

The use of cycling products such as wheels carries elements of risk which may result in serious injury or death.

It is the rider’s responsibility to regularly check their equipment and ensure it is safe for use. This includes but is not limited to checking the secure installation of sprockets, tubes & tyres, correct spoke tension, wheel alignment, wheel component wear, mounting fastener torque, tyre pressure and suitable tyre tread.

If you are at all unsure about the installation and maintenance of your product, please contact your local bike mechanic for assistance.

Tyre pressure limits and rider/system weights should always be respected.  This information can be found in the user manual and also on the website under the Additional Information tab in the product listing.

WARRANTY

We grant the statutory warranty of 24 months from the data of purchase for all Swiss Side products. The original sales receipt is required for all warranty claims. 

•   Products with damage which has been caused by material or manufacturing faults shall be replaced or repaired by Swiss Side free of charge within the warranty period. 

•    The warranty requires that the product has been used properly and that the maximum system weight has not been exceeded.

•    Normal wear and tear, the wearing out of components as well as visual faults are excluded from the warranty. 

•    The assertion of warranty rights requires that all details about the assembly, use and maintenance in the operating instructions have been complied with. The product must not have been modified or used in combination with incompatible parts. The product must have been correctly assembled; all repairs must have been correctly completed.

•    The serial number of the product must be identifiable.

•    Warranty rights are void through incorrect use or misuse of product, use other than its intended correct and proper use, carelessness or damage caused by accidents.

•    If you make use of the warranty and the product has to be replaced, the damaged product becomes the property of Swiss Side when it is sent. 

Swiss Side, a brand of Swiss Side Technologies AG, and its partner DT Swiss AG is not liable for further damage, in particular for indirect damage,consequential damage and subsequent damage. Further claims according to applicable compelling law are reserved. 

The place of performance and jurisdiction shall be Thalwil/Switzerland. Swiss law shall apply. Regional laws may supersede where applicable.  

HOW TO PROCEED IF YOUR PRODUCT IS DAMAGED? 

Please follow these instructions: 
•    First, please contact your local dealer or contact@swissside.com
•    In a second step, the product must be sent to our partner DT Swiss Service Centre to be checked and, if necessary, the carbon rim will be replaced. 
•    For wheels: tires, cassettes and brake discs must be removed before sending the wheel. 
•    Swiss Side shall assume the return shipping cost to the customer. The customer shall bear the shipping costs to Swiss Side or our partner DT Swiss Service Centre and any customs fees.

FAIR SHARE POLICY

EXTENDED WARRANTY REGULATIONS FOR CARBON WHEELS

In addition to the statutory 24-month warranty which applies from the date of purchase any Swiss Side product from 1st January 2021, we offer an extended warranty service for carbon wheels with our Fair-Share Policy offered through our partner DT Swiss AG.

We offer for the original verifiable owner a lifetime warranty for material and workmanship defects. Of course this covers also any proper end-use-category riding damage that might result from such a material or workmanship defect. All other damages that occur during the use of the product are regulated by our Fair-Share Policy. We guarantee the original verifiable owner a helpful, cost-conscious as well as environment-friendly solution and will replace the broken rim within the first 10 years after the date of purchase as part of our Fair-Share-Policy, for a service fee of CHF 249 / EUR 249 / USD 249.

 

NO REGISTRATION REQUIRED

We don’t require a product registration in advance. Instead, we offer you uncomplicated assistance. In the event of damage, only the original sales receipt is required. With this, you can contact us at contact@swissside.com directly.

CONDITIONS AND EXEMPTIONS FOR USING THE SWISS SIDE / DT SWISS FAIR-SHARE POLICY

•   Wheels with damage which has been caused by material or manufacturing faults shall be replaced or repaired for the respective first owner by Swiss Side free of charge without a period of limitation.

•   For wheels which have been damaged by riding errors, punctures or spoke damages to such an extent that it is no longer safe to use them, Swiss Side shall grant a 10-year warranty. In this case, you shall make a co-payment of CHF 249/ EUR 249 / USD 249 per wheel. 

•   The warranty in accordance with the Fair-Share Policy requires that all details about the assembly, use and maintenance in accordance with the operating instructions of the wheel have been complied with. The wheel must not have been modified or used in combination with incompatible parts. 

•   The warranty in accordance with the Fair-Share Policy requires that the wheel has been used properly and that the maximum system weight has not been exceeded.

•   Damage which has been caused by you due to improper storage or transportation, as well as visual impairments, are excluded from the Fair-Share Policy. 

•   The Fair-Share Policy applies for the original verifiable owner with an original sales receipt where the product description is identifiable. 

•   The Fair-Share Policy refers only to Swiss Side carbon wheels from model year 2021 (and later) which were purchased after 01/01/2021. 

•   The Fair-Share Policy does not apply to wearing parts such as ball bearings, freehub bodies, freehub system components and the tubeless ready tape.

•   The serial number of the wheel must be identifiable.

•   If you make use of the Fair-Share Policy and the wheel/rim has to be replaced or swapped, the wheel/rim that was sent becomes the property of Swiss Side. 

•   Other or further claims of the customer according to applicable law remain unaffected by the Fair-Share Policy.

Swiss Side and DT Swiss AG are not liable for further damage, in particular for indirect damage, consequential damage and subsequent damage. Further claims according to applicable compelling law are reserved. 

The place of performance and jurisdiction shall be Thalwil/Switzerland. Swiss law shall apply. Regional laws may supersede where applicable.  

 

HOW TO PROCEED IF YOUR CARBON WHEEL IS DAMAGED? 

Please follow these instructions: 
•    First, please contact your local dealer or contact@swissside.com 
•    In a second step the product must be sent to our partner DT Swiss Service Centre to be checked and, if necessary, the carbon rim will be replaced.
•    Tires, cassettes and brake discs must be removed before sending the wheel. 
•    Swiss Side shall assume the return shipping cost to the customer. The customer shall bear the shipping costs to Swiss Side or a DT Swiss Service Centre and any customs fees.

 

Limited Equipment Warranty USA

Swiss Side, a brand of Swiss Side Technologies based in Thalwil/Switzerland makes every effort to assure that its product meets high quality and durability standards and warrants to the original retail consumer/purchaser of our product that each product is free from defects in materials and workmanship as follows:

2 YEAR LIMITED WARRANTY ON THIS SWISS SIDE PRODUCT. This warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities or to a lack of maintenance.

SWISS SIDE TECHNOLOGIES AG LIMITS ALL IMPLIED WARRANTIES TO THE PERIOD OF TWO YEARS FROM THE DATE OF INITIAL PURCHASE AT RETAIL. EXCEPT AS STATED HEREIN, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS ARE EXCLUDED. SOME STATES MAY NOT ALLOW LIMITATIONS ON HOW LONG THE IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SWISS SIDE TECHNOLOGIES AG SHALL IN NO EVENT BE LIABLE FOR DEATH, INJURIES TO PEOPLE OR PROPERTY OR FOR INCIDENTAL, CONTINGENT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR PRODUCTS. SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

To take advantage of this warranty, email to contact@swissside.com or contact your retailer directly to process your claim and for the issue of an RMA (Return Merchandise Authorisation) number. Proof of purchase date and an explanation of the complaint must be submitted to Swiss Side for the issue of an RMA. Swiss Side warranty claims and service will be processed through Swiss Side by DT Swiss LTD. Once an RMA number has been issued, the product of part must be returned for examination, to the dealer where you brought your product or to a DT Swiss Service Center. If DT Swiss inspection discloses a defect, DT Swiss will repair or replace the product. If the product cannot be readily and quickly repaired or replace, DT Swiss will inform Swiss Side who will offer the customer a refund of the purchase price. If a repair or replacement is possible, the repaired or replaced product will be returned to the customer at no expense to them, but if it is determined that there is no defect, or that the defect resulted from causes not within the scope of this warranty, then the user must bear all costs of shipping. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Legal venue and the sole legal forum is Zürich Switzerland. Swiss law shall apply. Subject to technical changes. Please keep the user manual and warranty for future use.

AVAILABILITY

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. The Company makes no guarantees that content available on this site or its associated servers are virus free. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent from us. We do not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify the Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

LINKS TO THIS WEBSITE

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

LINKS FROM THIS WEBSITE

We do not monitor or review the content of other party websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

COPYRIGHT NOTICE

Copyright and other relevant intellectual property rights exist on all information relating to the Company’s products or services and the full content of this website. All trademarks, trade names, logos, model names, fonts, graphics, icons and domain names found on this Web Site are the property of the Company unless otherwise explicitly stated. No use in any form of the Marks is permitted without written consent.

COMMUNICATION

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

FORCE MAJEURE

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to anevent beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

WAIVER

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

GENERAL

These terms and conditions are governed by and will be construed in accordance with the laws of Zurich Switzerland. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Swiss courts of Zurich in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

NOTIFICATION OF CHANGES

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change.

LEGAL INFORMATION

Swiss Side TM is a brand and trademark of:

Swiss Side Technologies AG
Bönirainstrasse 14
8800 Thalwil
Switzerland

DIRECTORS

Jean-Paul Ballard 
Company Identification Number (UID): CHE-115.488.728
VAT Number (Switzerland):  CHE-115.488.728-MWST
Business Register: Handelsregisteramt Kanton Zurich

CONTACT DETAILS

contact@swissside.com
www.swissside.com