FAQ Frequently asked questions

We ship worldwide using a renowned international courier service. Except the Swiss Side HADRON² DISC Rear Wheel for Rim Brake, which is not for sale or use in the USA and/or Canada. If your country is not offered as an option on our website, please contact us at contact@swissside.com for further information.

Shipments to Canary Islands (in Spain):
Due to high courier costs of shipping to specific remote destinations, additionally surcharges may apply. Normal shipping costs to Spain do not apply to the Canary Islands. If you would like to have your wheels sent to the Canary Islands, please contact us at contact@swisssside.com. We will look at all shipping options and provide you with a separate offer.

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldavia, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine

Free shipping above € 500 does not apply to Norway, San Marino,Andorra, Malta, Cyprus, Canary Island, Azores.

The shipping time is usually between 3-5 days depending on the delivery address / zones.

We have negotiated best possible rates on all shipments with our international courier. Delivery costs are calculated and added automatically on checkout. If your country is not listed on our website, please contact us directly at contact@swissside.com for further information.

EU: All prices for EU Countries include VAT and are shipped from our Global Warehouse. (When items are out of stock in our Global warehouse and shipped from our Swiss-based warehouse, EU Customers will pay Import VAT and duties on delivery).

CH: (New from February 2023) – Prices for Swiss Customers will include 7.7% VAT and goods will be shipped from our Swiss-based warehouse.

REST OF THE WORLD: For all sales outside of the EU/CH (incl.United Kingdom), VAT will automatically be deducted from the prices shown at checkout. Import duties and taxes will be paid on delivery.

All shipments to the United Kingdom will incur duties and taxes charged to the end customer via UPS. These will include 20% VAT and any brokerage fees.

Due to BREXIT delays with UK Customs we are noticing shipments to the United Kingdom are taking roughly 2-3 weeks for delivery at this time. 

We currently offer standard shipping options for all our customers. Any orders* placed Monday – Thursday will be processed the same day and shipped the next business day. Any orders* placed on Friday, Saturday and Sunday will be processed the same day and shipped the following Monday. Shipping can take between 3-15 business days, depending on where you are in the world. (*international shipments have a processing time of 3-5 business days).

Deliveries EUROPE: normally 3-5 business days

Delivery Rest of the World: normally 7-15 business days, further delays may occur due to Customs Clearance at the destination country.

If you change your mind and you would like to return your merchandise, you may do so by contacting customer service at contact@swissside.com.

All unwanted merchandise must be returned within 30 days of purchase in pristine, unused condition and in its original packaging.

A re-stocking fee of EURO 20.00 will be charged for all returns processed.

Returns must be sent back to our Warehouse in Poland by registered post and at the cost of the purchaser.

Once the merchandise has been received, checked and approved, we will issue a refund or a credit note to the value of the order minus the original shipping and a the EURO 20.00 re-stocking fee.

Any returns requested after the 30 day limit is at the discretion of Swiss Side.

If your product arrives and has been damaged during transit, please report this to our courier service customer service centre via the link provided in the shipping confirmation email. All damages suffered in transit need to be claimed and registered as soon as possible after receipt.

Our courier service offers live tracking for all parcels. Please click on the link provided in your shipping confirmation email to track your parcel. Our standard shipping time is 3-5 days from dispatch of goods from the warehouse. If you haven’t received your package by this time, please contact our courier service provided via the link given in your shipping confirmation email. If after this you still cannot find your package, please contact us at contact@swissside.com.

If you believe your product is damaged as a result of a manufacturing defect. Please contact either your local retailer where the wheels were purchased from, or contact@swissside.com. We can determine what the issue is and provide you with the relevant support.

All of our 2018 HADRON aero wheels or newer are manufactured by DT Swiss, and Swiss Side customers are able to benefit from their extended after-sales services. DT Swiss has worldwide network of qualified Service Centres. All warranty and service claims must be first processed through Swiss Side at contact@swissside.com. Afterwards you will be able to contact the service center in your region: https://www.dtswiss.com/en/support/service-center/

We grant the statutory warranty of 24 months from the data of purchase for all Swiss Side products. The original sales receipt is required for all warranty claims. 

•   Products with damage which has been caused by material or manufacturing faults shall be replaced or repaired by Swiss Side free of charge within the warranty period. 

•    The warranty requires that the product has been used properly and that the maximum system weight has not been exceeded.

•    Normal wear and tear, the wearing out of components as well as visual faults are excluded from the warranty. 

•    The assertion of warranty rights requires that all details about the assembly, use and maintenance in the operating instructions have been complied with. The product must not have been modified or used in combination with incompatible parts. The product must have been correctly assembled; all repairs must have been correctly completed.

•    The serial number of the product must be identifiable.

•    Warranty rights are void through incorrect use or misuse of product, use other than its intended correct and proper use, carelessness or damage caused by accidents.

•    If you make use of the warranty and the product has to be replaced, the damaged product becomes the property of Swiss Side when it is sent. 

Swiss Side, a brand of BANT Engineered Design GmbH, and its partner DT Swiss AG is not liable for further damage, in particular for indirect damage,consequential damage and subsequent damage. Further claims according to applicable compelling law are reserved. 

The place of performance and jurisdiction shall be Thalwil/Switzerland. Swiss law shall apply. Regional laws may supersede where applicable.

HOW TO PROCEED IF YOUR PRODUCT IS DAMAGED? 

Please follow these instructions: 
•    First, please contact your local dealer or contact@swissside.com
•    In a second step, the product must be sent to our partner DT Swiss Service Centre to be checked and, if necessary, the carbon rim will be replaced. 
•    For wheels: tires, cassettes and brake discs must be removed before sending the wheel. 
•    Swiss Side shall assume the return shipping cost to the customer. The customer shall bear the shipping costs to Swiss Side or our partner DT Swiss Service Centre and any customs fees.

EXTENDED WARRANTY REGULATIONS FOR CARBON WHEELS

In addition to the statutory 24-month warranty which applies from the date of purchase any Swiss Side product from 1st January 2021, we offer an extended warranty service for carbon wheels with our Fair-Share Policy offered through our partner DT Swiss AG.

We offer for the original verifiable owner a lifetime warranty for material and workmanship defects. Of course this covers also any proper end-use-category riding damage that might result from such a material or workmanship defect. All other damages that occur during the use of the product are regulated by our Fair-Share Policy. We guarantee the original verifiable owner a helpful, cost-conscious as well as environment-friendly solution and will replace the broken rim within the first 10 years after the date of purchase as part of our Fair-Share-Policy, for a service fee of CHF 249 / EUR 249 / USD 249.

NO REGISTRATION REQUIRED

We don’t require a product registration in advance. Instead, we offer you uncomplicated assistance. In the event of damage, only the original sales receipt is required. With this, you can contact us at contact@swissside.com directly.

CONDITIONS AND EXEMPTIONS FOR USING THE SWISS SIDE / DT SWISS FAIR-SHARE POLICY

•   Wheels with damage which has been caused by material or manufacturing faults shall be replaced or repaired for the respective first owner by Swiss Side free of charge without a period of limitation.

•   For wheels which have been damaged by riding errors, punctures or spoke damages to such an extent that it is no longer safe to use them, Swiss Side shall grant a 10-year warranty. In this case, you shall make a co-payment of CHF 249/ EUR 249 / USD 249 per wheel. 

•   The warranty in accordance with the Fair-Share Policy requires that all details about the assembly, use and maintenance in accordance with the operating instructions of the wheel have been complied with. The wheel must not have been modified or used in combination with incompatible parts. 

•   The warranty in accordance with the Fair-Share Policy requires that the wheel has been used properly and that the maximum system weight has not been exceeded.

•   Damage which has been caused by you due to improper storage or transportation, as well as visual impairments, are excluded from the Fair-Share Policy. 

•   The Fair-Share Policy applies for the original verifiable owner with an original sales receipt where the product description is identifiable. 

•   The Fair-Share Policy refers only to Swiss Side carbon wheels from model year 2021 (and later) which were purchased after 01/01/2021. 

•   The Fair-Share Policy does not apply to wearing parts such as ball bearings, freehub bodies, freehub system components and the tubeless ready tape.

•   The serial number of the wheel must be identifiable.

•   If you make use of the Fair-Share Policy and the wheel/rim has to be replaced or swapped, the wheel/rim that was sent becomes the property of Swiss Side. 

•   Other or further claims of the customer according to applicable law remain unaffected by the Fair-Share Policy.

Swiss Side and DT Swiss AG are not liable for further damage, in particular for indirect damage, consequential damage and subsequent damage. Further claims according to applicable compelling law are reserved. 

The place of performance and jurisdiction shall be Thalwil/Switzerland. Swiss law shall apply. Regional laws may supersede where applicable.  

HOW TO PROCEED IF YOUR CARBON WHEEL IS DAMAGED? 

Please follow these instructions: 
•    First, please contact your local dealer or contact@swissside.com 
•    In a second step the product must be sent to our partner DT Swiss Service Centre to be checked and, if necessary, the carbon rim will be replaced.
•    Tires, cassettes and brake discs must be removed before sending the wheel. 
•    Swiss Side shall assume the return shipping cost to the customer. The customer shall bear the shipping costs to Swiss Side or a DT Swiss Service Centre and any customs fees.

The Crash Replacement Programme is valid for 24 months from date of purchase.

This service can be engaged in case of a broken SWISS SIDE wheel purchased between 1st January 2018 and 31st December 2020, which can't be used anymore due to a self-inflicted accident or crash. SWISS SIDE through DT Swiss offers a special discount of 50% on the official MSRP for an equal or comparable replacement wheel. To profit from a beneficial repair service and to get you back on your saddle, register your HADRON aero wheels soon after purchase by sending the following information to contact@swissside.com:

HADRON aero wheels are aerodynamically superior through Swiss Side's unequalled aerodynamic development methods. We bring the latest technologies, top level engineering know-how and people together to ensure the highest level for Swiss Side’s engineering capability and to produce an unrivalled product at a competitive price point.

„We push the boundaries of design, construction, materials and aerodynamics to bring cycling wheels into a new era.”

We offer REAL TECHNOLOGIES ONLY! NO GIMMICKS, ONLY RELEVANT, REAL PERFORMANCE TECHNOLOGIES, BACKED UP BY REAL DATA, PROVEN TO MAKE YOU FASTER!

Swiss Side HADRON aero wheels are available to buy online here.

We also have a select few retail partners who stock our wheels. You can find all retailers here

Absolutely, drop us an e-mail at contact@swissside.com and we can add you to the pre-order waiting list. Once the product becomes available we will contact you directly in order to process the order.

Our wheels are 700cc which is the standard road bike wheel size. Provided you have a standard sized road bike, then our wheels will fit your bike. 

• The 800s are recommended for time trial and triathlon only. The 625&800 setup is the most recommended for any wind conditions or for those athletes who are sensitive to the wind. At an extreme, the 485/500&800 combination can also be applied for very challenging wind conditions for very light weight riders.
• The 625s and 485/500s are recommended for road riding. For ultra hilly and changing wind conditions the 485/500s offer more wind stability at the cost of some aero performance. Overall, the fastest solution for the most hilly races is the 625 set. “Aero is King!”

What tyres do you recommend? For optimal aero dynamic performance, we recommend Continental GP (Grand Prix) 5000 tyres. For our HADRON aero wheels we recommend using a 23mm tyre on the front and a 25mm tyre on the rear.  For our new HADRON² aero wheels we recommend using a 25mm tyre on the front and rear wheel, or a 25mm tyre on the front wheel combined with a 28mm tyre on the rear wheel for more comfort. 

HADRON aero wheels
28mm tyres are the absolute maximum width tyres you can use on our HADRON aero wheels. In this instance, we would suggest 28mm tyres at the rear and 25mm tyres on the front wheel. For optimal aerodynamic performance we only recommend using 25mm tyres or less.

HADRON² aero wheels
Tyre sizes of up to 64mm are possible but we advise to use tyre sizes between 25mm to 32mm. Our recommended tyre setups are as follows:
• For maximum overall performance: 25mm front and rear, with the option of 28mm on the rear for additional comfort. In general we recommend this setup for average speeds of 25km/h or higher.
• For increased comfort and for example in training: 28mmfront & rear.
• We recommend 8bar tyre pressure for 25mm tyres and 6bar pressure for 28mm tyres however the maximum tyre manufacturer pressure should be respected and not exceeded.

All HADRON aero wheels feature a tubeless ready carbon clincher construction. Pre-installed with light weight, high strength rim tape, and supplied with tubeless ready value with extensions.

First of all, make sure the rim tape is in tact and is sealed to the rim bed. So there should be no holes, folds or tears in the tape, especially around the spoke holes. Secondly, check that the tubeless valve is seated well and fastened (not too tight) in place. Then with regards to the tyre itself, important is to lubricate the tyre bead and the rim bed with either some soapy water or some tubeless milk when mounting. Then push the tyre bead out of the rim well (the sunken centre part of the rim) as much as possible before inflating. Normally this will be more than enough to get the tyre to seat, even without a compressor.
If all this fails, the tyre tolerances are probably too far on the loose side. To solve this, a second layer of tubeless tape will tighten the assembly and do the trick.

Tyre pressures of 120psi should not be exceeded. The maximum permitted system (bike and rider) weights are:

We recommend only using the following Swiss Side approved brake pads with HADRON aero wheels: SwissStop Black Prince Flash EVO and SwissStop Black Prince Flash Pro. These are available to buy on our online store. Failure to do so can lead to damage to the wheel and will void the warranty.

When you order the SINC Ceramic Bearings Upgrade Kit, you will receive a User Manual with information on how to install and use the component, as well as how to maintain the component. You can order a copy of the User Manual at contact@swissside.com. 

We offer our rim brake wheels with a 17mm inner rim width as this is the maximum wheel width we can offer to fit standard rim brake frames and brake callipers.

 When you combine a 17mm wheel with a 25mm tyre you have enough clearance on a typical rim brake frame, for example on a Cervelo A5, at the top of the fork and at the front of the chain stay.

Our wheels offer the best technology available in terms of wheel width on the market, and accordingly are the leading Aero-Dynamic Rim Brake Wheels on the market.