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Introducing Swiss Side AERO Socks: Maximize Your Aerodynamic Gain

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Service and warranty

Get support for your Swiss Side product.

Swiss Side Service warranty denis chevrot triathlon aerodynamic wheels

Service centers

Swiss Side works with the worldwide network of qualified DT Swiss Service Centres. All warranty and service claims must be first processed through Swiss Side at contact@swissside.com. Afterwards you will be able to contact the service center in your region.

Swiss Side warranty

We grant the statutory warranty of 24 months from the data of purchase for all Swiss Side products. The original sales receipt is required for all warranty claims.

  • Products with damage which has been caused by material or manufacturing faults shall be replaced or repaired by Swiss Side free of charge within the warranty period.
  • The warranty requires that the product has been used properly and that the maximum system weight has not been exceeded.
  • Normal wear and tear, the wearing out of components as well as visual faults are excluded from the warranty.
  • The assertion of warranty rights requires that all details about the assembly, use and maintenance in the operating instructions have been complied with. The product must not have been modified or used in combination with incompatible parts. The product must have been correctly assembled; all repairs must have been correctly completed.
  • The serial number of the product must be identifiable.
  • Warranty rights are void through incorrect use or misuse of product, use other than its intended correct and proper use, carelessness or damage caused by accidents.
  • If you make use of the warranty and the product has to be replaced, the damaged product becomes the property of Swiss Side when it is sent.
  • Swiss Side, a brand of Swiss Side Technologies AG, and its partner DT Swiss AG is not liable for further damage, in particular for indirect damage,consequential damage and subsequent damage. Further claims according to applicable compelling law are reserved.

The place of performance and jurisdiction shall be Thalwil/Switzerland. Swiss law shall apply. Regional laws may supersede where applicable.

How to proceed if...

...my wheel is damaged?
  1. Please contact your local dealer or contact@swissside.com
  2. In a second step, the product must be sent to our partner DT Swiss Service Centre to be checked and, if necessary, the carbon rim will be replaced.
  3. For wheels, tires, cassettes, and brake discs must be removed before sending the wheel.
  4. Swiss Side shall assume the return shipping cost to the customer. The customer shall bear the shipping costs to Swiss Side or our partner DT Swiss Service Centre and any customs fees.
...my wheel is damaged because of a crash?

The Crash Replacement Programme is valid for 24 months from date of purchase.

This service can be engaged in case of a broken SWISS SIDE wheel purchased between 1st January 2018 and 31st December 2020, which can't be used anymore due to a self-inflicted accident or crash. SWISS SIDE through DT Swiss offers a special discount of 50% on the official MSRP for an equal or comparable replacement wheel. To profit from a beneficial repair service and to get you back on your saddle, register your HADRON aero wheels soon after purchase by sending the following information to contact@swissside.com:

  • Copy of receipt
  • Your name, address, and email address (if not clear on receipt)
  • Price and currency paid (if not clear on receipt)
  • Date of purchase (if not clear on receipt)
  • Product Name
  • Serial Number (these can be found in the wheel bed, on the rim tape)
  • Where you purchased your wheels?
  • The Country in which you purchased your wheels?

Fair-share policy

Extended warranty regulations for carbon wheels.

In addition to the statutory 24-month warranty which applies from the date of purchase any Swiss Side product from 1st January 2021, we offer an extended warranty service for carbon wheels (excluding HADRON² DISC Rear Wheel - Rim Brake) with our Fair-Share Policy offered through our partner DT Swiss AG.

We offer for the original verifiable owner a lifetime warranty for material and workmanship defects. Of course this covers also any proper end-use-category riding damage that might result from such a material or workmanship defect. All other damages that occur during the use of the product are regulated by our Fair-Share Policy. We guarantee the original verifiable owner a helpful, cost-conscious as well as environment-friendly solution and will replace the broken rim within the first 10 years after the date of purchase as part of our Fair-Share-Policy, for a service fee of CHF 249 / EUR 249 / USD 249.

No registrationis required.

We don’t require product registration in advance. Instead, we offer you uncomplicated assistance. In the event of damage, only the original sales receipt is required. With this, you can contact us at contact@swissside.com directly.

Conditions and exemptions for using the Swiss Side/DT Swiss fair-share policy:

  • Wheels with damage which has been caused by material or manufacturing faults shall be replaced or repaired for the respective first owner by Swiss Side free of charge without a period of limitation.
  • For wheels which have been damaged by riding errors, punctures or spoke damages to such an extent that it is no longer safe to use them, Swiss Side shall grant a 10-year warranty. In this case, you shall make a co-payment of CHF 249/ EUR 249 / USD 249 per wheel.
  • The warranty in accordance with the Fair-Share Policy requires that all details about the assembly, use and maintenance in accordance with the operating instructions of the wheel have been complied with. The wheel must not have been modified or used in combination with incompatible parts.
  • The warranty in accordance with the Fair-Share Policy requires that the wheel has been used properly and that the maximum system weight has not been exceeded.
  • Damage which has been caused by you due to improper storage or transportation, as well as visual impairments, are excluded from the Fair-Share Policy.
  • The Fair-Share Policy applies for the original verifiable owner with an original sales receipt where the product description is identifiable.
    The Fair-Share Policy refers only to Swiss Side carbon wheels from model year 2021 (and later) which were purchased after 01/01/2021.
  • The Fair-Share Policy does not apply to wearing parts such as ball bearings, freehub bodies, freehub system components and the tubeless ready tape.
    The serial number of the wheel must be identifiable.
    If you make use of the Fair-Share Policy and the wheel/rim has to be replaced or swapped, the wheel/rim that was sent becomes the property of Swiss Side.

Other or further claims of the customer according to applicable law remain unaffected by the Fair-Share Policy.

Swiss Side and DT Swiss AG are not liable for further damage, in particular for indirect damage, consequential damage and subsequent damage. Further claims according to applicable compelling law are reserved.

The place of performance and jurisdiction shall be Thalwil/Switzerland. Swiss law shall apply. Regional laws may supersede where applicable.

How to proceed if...

...my carbon wheel is damaged?
  1. First, please contact your local dealer or contact@swissside.com
  2. In a second step the product must be sent to our partner DT Swiss Service Centre to be checked and, if necessary, the carbon rim will be replaced.
  3. Tires, cassettes and brake discs must be removed before sending the wheel.
  4. Swiss Side shall assume the return shipping cost to the customer.
  5. The customer shall bear the shipping costs to Swiss Side or a DT Swiss Service Centre and any customs fees.
...my wheel is damaged because of a crash?

The Crash Replacement Programme is valid for 24 months from date of purchase.

This service can be engaged in case of a broken SWISS SIDE wheel purchased between 1st January 2018 and 31st December 2020, which can't be used anymore due to a self-inflicted accident or crash. SWISS SIDE through DT Swiss offers a special discount of 50% on the official MSRP for an equal or comparable replacement wheel. To profit from a beneficial repair service and to get you back on your saddle, register your HADRON aero wheels soon after purchase by sending the following information to contact@swissside.com:

  • Copy of receipt
  • Your name, address, and email address (if not clear on receipt)
  • Price and currency paid (if not clear on receipt)
  • Date of purchase (if not clear on receipt)
  • Product Name
  • Serial Number (these can be found in the wheel bed, on the rim tape)
  • Where you purchased your wheels?
  • The Country in which you purchased your wheels?
Delivery to USA. Import VAT and duties will be charged upon delivery by local authorities.

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