The Return Policy is designed to comply with EU regulations and does not affect your statutory rights as a consumer. Your rights regarding faulty or misdescribed goods are protected under the EU Consumer Rights Directive. Please note that this Return Policy is subject to change without prior notice. It is recommended to review the policy on our website or contact our customer support team for the most up-to-date information.

Orders are generally processed and dispatched within 24 hours. An order can only be cancelled within 24 hours and if the product has not been dispatched. Please contact us immediately if you need to cancel an order. If you need to return a product, please see below.

If you would like to return your wheels, you may do so by contacting customer service.

All unwanted wheels must be returned within 30 days of purchase in pristine, unused condition and in their original packaging.

A re-stocking fee of EURO 20.00 will be charged for all wheel returns processed.

Wheel returns must be sent back to our Warehouse in Poland by registered post and at the cost of the purchaser.

Once the product has been received, checked and approved, we will issue a refund or a credit note to the value of the order minus the original shipping and the EUR 20.00 restocking fee.

Any returns requested after the 30-day limit are at the discretion of Swiss Side.

If your product arrives and has been damaged during transit, please take photos and report this to our courier as well as to our customer service via the link provided in the shipping confirmation email. All damages suffered in transit need to be claimed and registered as soon as possible after receipt.

If your product is damaged as a result of a manufacturing defect:

Please take photos and contact either your local retailer where the wheels were purchased from, or contact our customer service if the wheels have been purchased directly on this website. We can determine what the issue is and provide you with the relevant support.

All of our 2018 HADRON aero wheels or newer are manufactured by DT Swiss, and Swiss Side customers are able to benefit from their extended after-sales services. DT Swiss has a worldwide network of qualified Service centers. All warranty and service claims must be first processed through Swiss Side. Afterwards you will be able to contact the service centre in your region. Find more information in our Warranty & Fair Share Policy.

If your wheels are damaged as a result of use:

Visit our Warranty & Fair Share Policy.

Our courier service offers live tracking for all parcels. Please click on the link provided in your shipping confirmation email to track your parcel. Our standard shipping time is 3-5 days from the dispatch of goods from the warehouse. If you haven’t received your package by this time, please contact our courier service provided via the link given in your shipping confirmation email. If after this, you still cannot find your package, please contact us.

To be eligible for a return, the textile product must be unused, in its original pristine condition, and accompanied by the original receipt or proof of purchase. Washed products will not be accepted. Only the products purchased on www.swissside.com website are eligible for refund through us. If you purchase your goods through a retailer, you should address your request to them. The return period is within 14 days from the date of purchase.

Before returning a product, please contact our customer support to initiate the return process. They will guide you through the necessary steps. We recommend using a trackable shipping service when returning the product to ensure its safe and timely arrival. The customer is responsible for any return shipping costs, except in cases where the product is defective or does not conform to the agreed specifications.

Upon receiving the returned textile product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the product is deemed eligible for a refund, we will process the refund within 14 days of receiving the returned item. The refund will be issued to the original payment method used during the purchase, unless otherwise agreed upon. In case the return does not meet the eligibility criteria, we will contact you to discuss alternative options, such as a repair or exchange.

If you believe the textile product you received is defective or does not conform to the agreed specifications, please contact our customer support immediately. We may request additional information or evidence, such as photographs, to assess the issue and determine the appropriate course of action. If the product is confirmed to be defective, we will arrange for a return shipping label or cover the return shipping costs. Depending on the circumstances, we will either offer a refund, repair the product, or provide a replacement.

To be eligible for a return, the cockpit and all its parts must be unused, in its original pristine condition, and accompanied by the original receipt or proof of purchase. Used products will not be accepted. Only the products purchased on the www.swissside.com website are eligible for refund through us. If you purchase your goods through a retailer, you should address your request to them. The return period is within 14 days from the date of purchase.

Before returning a product, please contact our customer support to initiate the return process. They will guide you through the necessary steps. We recommend using a trackable shipping service when returning the product to ensure its safe and timely arrival. The customer is responsible for any return shipping costs, except in cases where the product is defective or does not conform to the agreed specifications.

Upon receiving the returned cockpit and all its parts, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the product is deemed eligible for a refund, we will process the refund within 14 days of receiving the returned item. The refund will be issued to the original payment method used during the purchase, unless otherwise agreed upon. In case the return does not meet the eligibility criteria, we will contact you to discuss alternative options, such as a repair or exchange.